Accountability, Audits and Accreditations

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Building Trust and Confidence

As an organization, we are committed to building the community's trust and confidence in the City of Eugene. 

This page provides links and information on accountability measures and processes throughout the city organization. It includes reports and evaluations from community review panels and independent third-party organizations, as well as professional accreditations. Earning professional accreditations is a rigorous process, and it is an important part of holding ourselves accountable to best practice standards and demonstrating our commitment to excellent stewardship of community resources. 

Also see Awards and Recognitions earned by the City of Eugene and its employees this year.


Learn what else we are doing at the Eugene Airport.

Community Development

Learn what else we are doing in Community Development.

Financial Services

Fleet Services

Fire and EMS

  • ISO Class 2 Rating
    The Insurance Services Office (ISO) collects information about municipal fire protection efforts in communities throughout the United States. In each of those communities, ISO analyzes the relevant data and assigns a Public Protection Classification (PPC®) — a number from 1 to 10. Class 1 generally represents superior property fire protection, and Class 10 indicates that the area's fire suppression program does not meet ISO's minimum criteria. Eugene Springfield Fire has a Class 2 rating, which is considered excellent. Virtually all U.S. insurers of homes and business property use ISO's Public Protection Classifications in calculating premiums. In general, the price of fire insurance in a community with a good PPC is substantially lower than in a community with a poor PPC, assuming all other factors are equal.
  • Cardiocerebral Resuscitation (CCR) Rate
    Eugene Springfield Fire continues to report the Out of Hospital Cardiac Arrest (OHCA) data to the Cardiac Arrest Registry for Enhanced Survival (CARES) Database. In 2018, Eugene Springfield Fire's Utstein Bystander criteria was 59.3%, which is one of the highest rates in the country. The Utstein Bystander criteria is defined as a cardiac arrest victim that is witnessed by a bystander, is found in a shockable rhythm, and has received some bystander intervention with either CPR and/or AED Application. Our success has been a collaborative effort, with many contributing factors, including the 911 Call Center, local hospitals and the public’s response to cardiac arrest.  

Learn more about Eugene Springfield Fire.


Learn what else we are doing at the Eugene Public Library.

Parks and Open Space

Learn what else we are doing in Parks and Open Space.


  • Police Accreditation
    The Eugene Police Department earned re-accreditation from the Oregon Accreditation Alliance (OAA). To be accredited, an agency must meet 102 professional standards comprised of over 400 separate requirements contained within those standards. Agencies go through a recertification process every three years. The Oregon Accreditation Alliance is governed by the Oregon Accreditation Alliance Board, comprised of representatives from the Oregon Association Chiefs of Police, the Oregon State Sheriffs’ Association, and the Oregon Chapter of the Association of Public Safety Communications Officials.
  • Central 911 Accreditation
    Central Lane 911 received its certificate of accreditation from OAA in 2016, and has a recertification process every three years. Central Lane Communications Center is currently in the midst of the reaccreditation process with OAA.
  • EPD Forensics Evidence Unit Accreditation
    EPD Forensics Evidence Unit in 2013 became the state’s first local lab awarded American Society of Crime Laboratory Directors accreditation. This accreditation was renewed in 2017 by the ANSI-ASQ National Accreditation Board (ANAB). The unit is externally assessed every year and re-accredited every four years. 

Additional Police-Related Reports

Learn more about the Eugene Police Department .

Public Works

Learn what else we are doing in Public Works.


Risk Services

Also find out what we are doing in Emergency Management to increase overall community preparedness. 


Learn what else we are doing to Plan for Tomorrow's Climate


Learn about what else we are doing in Transportation

Wastewater Collection and Treatment

Environmental Management System Certificate (NSF International Strategic Registrations, July 2018)

Learn more about our Wastewater division.