Frequently Asked Questions
- What kind of ID will I need?
Please check the list of acceptable forms of identification and exemptions at TSA’s website.
- Do I need a "Real ID"?
Due to circumstances resulting from the COVID-19 pandemic, the Department of Homeland Security has extended the REAL ID enforcement deadline. The new deadline for REAL ID enforcement is May 3, 2023.
Beginning May 3, 2023, every air traveler 18 years of age and older will need a REAL ID-compliant driver’s license, state-issued enhanced driver’s license, or another acceptable form of ID to fly within the United States.
Read more about Real ID at TSA.
- What if I have an expired/lost ID?
Per the TSA website : In the event you arrive at the airport without valid identification, because it is lost or at home, you may still be allowed to fly. The TSA officer may ask you to complete an identity verification process which includes collecting information such as your name, current address, and other personal information to confirm your identity. If your identity is confirmed, you will be allowed to enter the screening checkpoint. You will be subject to additional screening, to include a patdown and screening of carry-on property.
You will not be allowed to enter the security checkpoint if your identity cannot be confirmed, you choose to not provide proper identification or you decline to cooperate with the identity verification process.
TSA recommends that you arrive at least two hours in advance of your flight time.
- When should I arrive at the airport?
Please arrive 2 hours before your scheduled flight. Check with your airline for specifics.
- What restrictions are there due to Covid 19?
The Eugene Airport follows the guidance and policies for COVID-19 set forth by the Governor and Lane County Health. Masks are no longer required but are optional. Passengers should check with their airline and with their destination for any possible additional COVID-19 requirements. No proof of COVID-19 testing is required for entry to the Eugene Airport. For updated information on Covid-19 information contact Lane County Public health using the link provided above or visit the City of Eugene website www.eugene-or.gov/coronavirus
The Eugene Airport does not have a testing site. Please contact Lane County Public Health or your Physician for testing information.
- How do I ship or pick up a live animal?
You will need to contact one of our airlines to see what the fees and rules are regarding shipping live animals.
Legitimate breeders will have all pickup information for you.
- How do I report a lost item?
Please visit our Lost and Found page for more information on how to report lost items.
- What can I bring?
Know what you can pack in your carry-on and checked baggage before arriving at the airport by reviewing the lists of prohibited items on TSA’s website.
- How can I reach someone at TSA?
TSA has a Customer Service page that will provide you with various ways to reach someone.
- Is there a TSA Pre-Check enrollment location in Eugene?
Yes! You can contact IdentoGO to set up an appointment at the Eugene location.
- When is the airport terminal open?
The public area of the Eugene airport terminal is open 24 hours a day, 7 days a week. The businesses that provide services at the airport establish their own hours of operation, please contact these businesses directly for their hours of operation.
Arriving and departing passengers are welcome to stay in the public areas of the airport in order to facilitate their travel needs.
Open at 3:30 a.m.*
* Ticket Counter hours vary by airline and are subject to change without notice.
Open 24 hrs
28801 Douglas Dr.
Eugene, OR 97402
28855 Lockheed Dr.
Eugene, OR 97402
Monday-Friday, 8 a.m.-5 p.m.